David Williams Is Redefining Customer Service through FlexAgent

By Robert White, Editor-In-Chief

In the bustling corridors of innovation and technology, David Williams stands out not just for his groundbreaking work but for his profound commitment to diversity and inclusion. Recently honored with the NSBE Golden Torch Award as the Distinguished Black Engineer of the Year, Williams has been pivotal in reshaping how customer service operates in the digital age through his leadership in the world's largest Robotics Process Automation program at AT&T.

From South Dallas to Tech Innovator

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