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By Robert White, Editor-In-Chief
In a world rapidly reshaped by artificial intelligence, leaders like Dev Nag are blazing trails that transform how businesses and individuals leverage technology. As the CEO and founder of QueryPal, an AI-driven support automation company, Dev is at the forefront of using AI to streamline customer service operations while empowering businesses to achieve more. His career, marked by innovation and leadership, has made him a key figure in the ongoing AI revolution.
Dev’s journey began in Oregon, where an early exposure to computers and programming sparked his passion for technology. “I got my first computer when I was four and started programming simple things in BASIC,” he recalls. This early interest deepened during his studies at Stanford, where he majored in mathematics and psychology, even taking courses on neural networks long before AI became a buzzword.
Over the years, Dev’s career has been a showcase of diverse expertise. From developing financial processing systems at Google to defining vendor strategies for PayPal, his roles have consistently involved innovation at scale. As the founder of companies like Wavefront (acquired by VMware) and Xiket, he’s displayed a knack for identifying emerging trends and turning them into actionable solutions.
At QueryPal, Dev is tackling a modern business challenge: customer support inefficiencies. “QueryPal helps support teams handle simpler customer queries—like password resets or policy questions—so human agents can focus on more complex, value-driven tasks,” Dev explains. By analyzing past tickets, knowledge bases, and other company data, QueryPal’s AI generates quick, accurate, and context-aware responses, enabling faster resolution and more personalized customer experiences.
While AI often raises concerns about job displacement, Dev is clear about its role as an enabler rather than a replacer. “AI allows human agents to elevate their roles, becoming strategic concierges for the most complex accounts,” he says. “It’s about creating opportunities for people to do what only humans can—build relationships and solve nuanced problems.”
Dev also acknowledges the broader societal implications of AI, noting its potential for transformation and the responsibilities it brings. “AI tools today still rely on human context and guidance,” he says. “But as the technology advances, we must ensure it aligns with our values and benefits humanity as a whole.”
Through QueryPal, Dev Nag exemplifies how AI can serve as both a business asset and a tool for empowerment. His career reflects a belief that technology, when wielded wisely, can elevate industries and individuals alike—a vision that positions him as a leader in the ongoing AI transformation.
